The benefits of adding webinars to your tax firm marketing mix in 2020

I get it: Like many residents of Taxlandia, you might be sick and tired of webinars by now.

Perhaps you’re yearning for the return of the live CPE seminar — or maybe you’re not. After many, many years of travel, I’m finally content with just staying home.

But even if you’re sick and tired of webinars, one thing is for sure: Not everybody has reached the same level of webinar fatigue.

The reality is that your average consumer rarely attends webinars. Many people have never attended one at all. And if they have, it’s likely for many consumers that 2020 was the first time they ever attended any sort of online event.

But here’s the thing: People still crave interaction with other people.

If they can’t meet with you face-to-face, how else can you go about creating that KLT (know-like-trust) factor that is so important in converting leads into paying clients?

The answer is webinars.

When you hope onto a Zoom, Google Meet, or whatever online meeting with somebody, it’s the closest thing to face-to-face as can be.

We all know (or, if you didn’t, you will now…) that live seminars sell billions upon billions of dollars of professional services every year. In all sorts of industries, from insurance and financial planning to real estate brokerage and, yes, tax and accounting services, the live educational seminar has been a very successful lead generation and prospect conversion tool for decades — going back to at least the 1950’s that I’m aware of.

But today, in many places, you just can’t do that. Virus, and whatnot.

So, enter webinars. The professional service providers — in a multitude of industries — that are moving from live seminars to webinars are finding them to be nearly as good as the live thing. They’re definitely not as good as face-to-face, but the conversion numbers are still good enough to make it worthwhile.

That’s why you should add webinars to your marketing mix in 2020.

To summarize:

  • Webinars are the next best thing to face-to-face to help you connect with prospects and convert them to clients.
  • The general public is not yet experiencing webinar fatigue to the level that you might be.
  • Webinars are the perfect tool for doing one-to-many marketing.
  • When you get up and speak in front of the crowd, you are the expert, and you will generate questions (which means “interest in your services”).
  • If you
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The marketing tactic of the times

In the October issue of The Profitable Accountant, we are covering a marketing tactic that is clearly a sign of the times in which we live.

But, it’s definitely not new. In fact, I started doing initial testing on this marketing tactic in my tax firm in Q4 of 2013, and rolled it out in production mode in 2014. It was an excellent addition to the marketing mix of my firm, and had the additional benefit of providing immediate, up-front payment from new clients before I ever even spoke to them.

What is this magical marketing method?


Yep, webinars. To consumers.

Back in the day, it was not easy to get your average consumer to show up for a webinar. There was extensive follow up required, and it was not uncommon for me to have to provide a certain level of tech support to get them on the webinar because of the requirement to install the webinar app on their computer.

But now, in the current pandemic environment, more and more consumers have become accustomed to attending webinars. They already have Zoom, GoToWebinar, or Google Meet set up to use on their computer.

This strategy worked in 2013, and it works even better in 2020 as people have become accustomed to attending webinars.

So, questions you may have…

  • How do you choose a webinar topic?
  • How do you promote your webinar to get registrations?
  • What tech tools do you use to host the webinar?
  • What marketing automation software is best for doing follow to registrants and attendees?
  • How do you go about converting webinar attendees to consultations?

These questions, and many more, will be answered in the October 2020 issue of The Profitable Accountant.

But to get it, you need to be a subscriber. This issue goes to press next weekend, so you have until Friday night to get this issue. To start your monthly subscription to the most profitable newsletter in the tax and accounting realm, get to clickin’:

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The simplest way to find your tax firm’s niche

A couple weeks ago, I wrote an article explaining a specific marketing paradigm through which you should examine your firm’s business development efforts.

Then a couple days ago, I made the case for why you should niche your tax firm.

If you haven’t already done so, I’d encourage you to read both of those articles. Those concepts will put more money in your pocket, period.

Assuming that you accept the arguments I’ve laid out in those posts (which you should, obviously), the next obvious question is: How do you define the target market you’re going to focus your marketing on?

There are a variety of ways to do this, and over the next few articles, I’ll share some ideas on this.

First up: Look and see if you’re already naturally serving a niche market.

Based entirely on where your office is located, or the networking circles in which you swim, you may already be serving a niche. You may never have given it any thought, but you may already be there.

Look at your existing clientele. Are there any specific commonalities? Are many of them in the same industry, same profession, work at the same employer? Connected to the same organization that you’re involved in, such as a non-profit you volunteer for?

If you notice a significant number of clients with some commonality like this, then congratulations, you’re already serving a niche. Now you just need to embrace that fact, and pivot your marketing to dominating that niche.

Still not so sure about this whole “niching” thing? Let me give you two awesome examples.

First, check out the podcast interview I did with Katye Maxson-Landis, CPA in Portland, OR. Katye’s practice is focused heavily on serving Oregon’s growing cannabis industry. Regardless of your feelings about marijuana, listen to the podcast episode to learn about how she recognized the niche opportunity and pivoted into it.

Second, it just so happens that I received a press release yesterday from a reader in Fort Lauderdale, FL, announcing the sale of his CPA firm to his staff. This firm focuses their services entirely on helping aircraft owners. Because of the sale and the niche, the new owners are simply changing the name of the firm to “Aviation CPAs”. Excellent, very excellent!

In The Profitable Accountant newsletter, we provide you with in-depth marketing strategies, niche industry breakdowns, and practice management best practices to help you build … Continue reading