Category: Practice Management

How to Get Rid of Time-Wasting Clients (So You Can Actually Enjoy Your Life)

If you handle IRS Representation, you already know: not all clients are created equal.

Some are reasonable, responsible, and pay well. Others? Well… they make their emergency your emergency, argue about your fees, disappear for months, then suddenly demand immediate help. These clients suck the life out of your business—and your sanity.

The good news? You don’t have to keep them. In fact, the sooner you fire your worst clients, the sooner you free up time for better clients, higher fees, and a life outside of tax season.

So, let’s talk about how to politely (but firmly) show bad clients the door—and what to say when you do.

Why You Need to Drop Time-Wasting Clients

The tax professionals I work with are overworked, underpaid, and exhausted. They tell me:

“I work 80+ hours a week, but my worst clients still complain.”
“I’m constantly stressed, but I can’t afford to lose any clients.”
“I haven’t taken a real vacation in years.”

Sound familiar?

Here’s the hard truth: Every minute you waste on a bad client is a minute you could spend on a better-paying client… or, you know, actually enjoying life.

Your worst clients are holding you back. Drop them, and suddenly you have:

More time for clients who respect you
Higher profits because you’re working with better-paying clients (and they will pay you more)
More energy for the things you love—family, gardening, woodworking, golf. Netflix, or even gasp sleep

How to Identify Time-Wasting Clients

If a client matches two or more of these traits, it’s time to cut them loose:

❌ They argue about your fees (“Why do you charge so much?”)
❌ They ignore your deadlines but expect immediate help (“Can you call the IRS for me today?” or “I need to get this to a Revenue Officer tomorrow!”)
❌ They send you half the documents, then expect magic
❌ They constantly demand answer to “quick questions” (which are never quick) and they don’t want to pay for that “quick answer”
❌ They “ghost” you until they get a scary IRS letter and even then, wait until the last minute to give it to you

Recognize anyone? Yeah, I thought so.

How to Fire a Client: 3 Scripts You Can Use

Once you’ve decided to part ways, keep it short, professional, and final. Here are three scripts you can use:

👉 For the Ghosting Client Who Comes Back Only in EmergenciesContinue reading

Uncover The Compound Effect of Eating the Elephant One Bite at a Time – So to Speak, for your Productivity

As licensed tax professionals, we often find ourselves juggling numerous responsibilities, especially during the busy tax season. The pressure to meet deadlines and deliver quality work can be overwhelming. However, there’s a powerful principle that can help us navigate this chaos: the Compound Effect. Coined by Darren Hardy, this concept emphasizes that small, consistent actions can lead to significant results over time. In this article, we’ll explore how breaking down tasks into granular steps can enhance your productivity and ultimately transform your practice.

Understanding the Compound Effect

The Compound Effect is all about making small, smart choices consistently over time. It’s not about making drastic changes overnight but rather about the cumulative impact of our daily habits. For tax professionals, this means that instead of viewing a daunting project as a whole, we should break it down into manageable tasks. This approach not only makes the workload feel lighter but also allows us to maintain focus and momentum.

Imagine you have a large project, such as preparing a comprehensive tax return for a client. Instead of writing “Prepare tax return” on your to-do list, you can break it down into specific, actionable steps. For example, you might list tasks like “Gather client documents,” “Review last year’s return,” and “Calculate deductions.” By doing this, you create a clear roadmap that guides you through the process, making it less intimidating and more achievable.

The Benefits of Granular Tasks

When tasks are detailed and specific, it’s easier to understand what needs to be done. This clarity helps you stay focused and reduces the likelihood of feeling overwhelmed. Large, vague tasks can lead to procrastination. By breaking them down into smaller steps, you create a sense of urgency and accomplishment as you check off each item on your list. You know, the way to eating the so-called elephant one bite at a time.

Granular tasks allow for better tracking of progress. You can easily see what has been completed and what still needs attention, making it easier to hold yourself accountable. When you focus on smaller tasks, you can dedicate more time and attention to each one. This leads to higher quality work and fewer mistakes, which is crucial in the tax profession where accuracy is paramount.

Completing small tasks creates a sense of momentum. Each completed task boosts your confidence and motivation, propelling you forward to tackle the next item on your list. This positive reinforcement cycle is … Continue reading

Master the Art of Delegation: Free Yourself to Focus on What Matters Most

Trying to do everything yourself is like trying to prepare a tax return with a crayon—possible, but not efficient. You’re a master of numbers, strategy, and compliance, but spending hours on low-value tasks is a surefire way to burn out. That’s why mastering the art of delegation is your secret weapon to reclaiming time and boosting productivity.

Delegation isn’t about giving up control; it’s about focusing your energy where it matters most. Here’s how you can delegate effectively and find the right resources to handle those time-consuming tasks.

Why Delegation Matters

As a tax professional, your expertise is invaluable. But if you’re buried in administrative tasks like data entry, appointment scheduling, bookkeeping input (yours or clients) or chasing down client documents, you’re not working at your highest value. Delegating these tasks allows you to:

  • Focus on high-priority activities like tax strategy and client advisory – that also pay more.
  • Reduce stress and avoid burnout during busy seasons.
  • Empower others to grow their skills while lightening your load.

Delegation isn’t just a productivity hack—it’s a mindset shift that frees you to operate as the CEO of your practice.

Where to Find Help

Ready to delegate but not sure where to start? Here are some excellent resources for finding skilled professionals to handle your low-dollar duties:

  1. Virtual Assistant Platforms
    Websites like UpworkZirtual, and Stealth Agents specialize in connecting you with virtual assistants who can handle tasks like email management, client communication, and document organization. These platforms allow you to hire talent on an as-needed basis, making them cost-effective for seasonal workloads.
  2. Freelancer Marketplaces
    Sites such as FiverrContra, and Wing Assistant offer access to global talent pools for specialized tasks like bookkeeping or data entry. You can post jobs, review candidates’ profiles, and select the best fit for your needs.
  3. Outsourced Accounting Firms
    A company like Bench can provide dedicated bookkeeping and administrative support. They’re ideal if you want a team that already understands financial workflows and compliance requirements.
  4. Project Management Tools
    Use tools like TaxDome, Monday.com, TrelloAsana, or Jetpack Workflow to assign tasks, track progress, and ensure deadlines are met. These platforms make delegation seamless by providing visibility into who’s doing what—and when.
  5. Local Networking Groups
    Don’t overlook local talent! Attend CPA networking events or join community groups where you might find part-time assistants or interns eager for experience in the tax field.
  6. Look to local high schools
Continue reading