Tax Resolution Client Daily Checklist

This daily checklist is very specific to working collections and examination cases. If this is not a practice area for you, then you can basically skip this entire article. For some practitioners, this is the majority of what we do, even during tax season.

Tax resolution work is often very time sensitive. A big piece of what clients actually pay for is to have the tax professional simple manage the process and ensure deadlines are met, taxpayer rights are preserved, etc. The actual paperwork involved in tax resolution also needs to be accurate, so there is an element of precision that needs to be maintained there, as well. Having a checklist to manage your way through this process helps immensely.

Tax Resolution Daily Client Checklist

  1. Complete Tax Practitioner Priority Calls and file setup for new clients
  2. Contact clients regarding outstanding document needs (including financial documentation and missing returns)
  3. Sort and label incoming faxes and mail
  4. Calendar any IRS deadlines
  5. Update 433’s with new incoming information
  6. Follow and update New Client Checklists
  7. Make Revenue Officer and other Service phone calls
  8. File all necessary Appeals, IA requests, OIC applications, penalty abatement applicatios, etc. for the day
  9. Weekly followup with inactive clients

This checklist covers the majority of the actions I need to review on a daily basis in order to stay on track with all my clients. Having a plan like this for each day is the key secret to managing a large case file inventory. Each case file has it’s own written “plan of attack” that serves as a resolution plan and progress tracker for that particular case, but the overall daily checklist gives me a dummy check to make sure I stay on track on with all my clients.

Tomorrow we’ll delve into the Tax Preparation Client Daily Checklist.… Continue reading

Tax Practice Daily Marketing Checklist

This is probably my checklist that you are most interested in taking a look at. The Tax Practice Daily Marketing Checklist provides an answer to the most important question most practitioners ask themselves: How can I get more clients?

Even if you have no real desire to grow your practice, you still need to do marketing. Let’s face it: Clients leave for a variety of reasons. Perhaps their cousin became a CPA, or they were enticed away by some EA’s marketing. In order to keep your practice the same size, you’re going to have to replace this lost client.

If your goal is to grow your firm, then client acquisition is a fact of life. Regardless of your tax practice areas and specializations, you need to be doing marketing in order to generate leads, get prospects in the door for consultations, and successfully get them to retain your services. This entire process starts with lead generation, which is what marketing is really all about.

This daily marketing checklist is meant to be used equally across all practice areas. Even if you only operate in the tax preparation space, it is equally useful to you. Alternatively, if you offer an extensive range of tax and accounting services, then this checklist can be used across each practice area, and often in an overlapping manner. What you say (your marketing message) and who you say it to (your market) may change, but the principles of the checklists are the same.

This checklist consists largely of other checklists, which will be discussed in greater detail later.

Tax Practice Daily Marketing Checklist

  1. Marketing Technology Verification Checklist
  2. Daily Internet Marketing Checklist
  3. Daily Direct Mail Checklist
  4. Daily Telephone Marketing & Followup Checklist
  5. Marketing To Existing Contacts Checklist
  6. Monthly Newsletter Checklist
  7. Print Media Marketing Checklist
  8. Weekly Professional Network Checklist
  9. Seminar Marketing Checklist

This checklist includes activities that you may choose not to participate in. The more marketing activity you do, the more leads your going to generate, and the more consultations and therefore clients you are going to have. Some of these marketing activities are more time consuming than others, and some require more capital than others. Depending on what stage your business is in, some of these activities will make more sense than others, or be more appealing than others.

For example, if you hate speaking in front of a group, and don’t have anybody on your staff that will do it, … Continue reading

Tax Practice Daily Goals Checklist

I like to start my day by reminding myself why I bothered to get out of bed. Some people need that sort of daily reminder in order to be motivated about doing the things they need to do. Other folks may not need that, but perhaps need something to help them stay focused, rather than playing Angry Birds all day. For other folks, perhaps they need a quick look at their short term or long term goals in order to stay focused on achieving some objective.

Whatever your reason, I think that everybody should start their day by reviewing their goals. Your goals, vision, and mission in life are what drive you, both personally and professionally. A practice operating without goals is most likely a dying practice, no matter how slowly. Even if you have no desire to grow your practice, you still need goals in place in order sustain your practice.

Your tax practice goals can come in any number of different flavors. The purpose of this checklist isn’t to set goals, but rather to review them and determine where you’re at in regards to the steps required to reach those goals (goal setting itself will be covered in a future article). Your tax practice goals could be based on revenue, number of returns prepared, number of active cases, marketing metrics, number of days off, etc.

Daily Goals Checklist

  1. Repeat your daily affirmations and visualizations.
  2. Review your entire written list of functional goals and their deadlines, as a reminder.
  3. If I accomplished only one thing today, what should it be, and why?
  4. What milestones do I need to reach today (this week/month/quarter/year) in order to reach my goals
  5. What actions have I NOT been taking that are preventing me from reaching any goals I’ve set?
  6. If I’m not feeling motivated, what physical actions do I need to take in order to become motivated or create momentum?

Some people may think verbal affirmations or visualization exercises are lame or cheesy, but I have yet to meet any successful athlete, no matter how macho, that doesn’t use them, and highly successful leaders and entrepreneurs have used these techniques for eons. I have been fortunate to interact with some of the most elite figure skaters and competitive shooters in the world, and none of them would have gotten as far in their sport if it weren’t for the power of visualization exercises.

I’ll cover goal setting itself … Continue reading